About Your Local BMW Retailer

If your BMW is over three years old, it requires an annual MOT inspection. Find out more.

OUR CUSTOMER REVIEWS

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service

45 ratings and 31 comments received in the last 90 days.

16 May 2026

The cost of the service was much more than I had anticipated and the car valet post service was not great.

15 May 2026

Very professional

15 May 2026

The centre has always been pretty good however this is the 2nd time i have had a car go into your workshop and have a nail in the tyre. i felt the response i got on it was pretty unsympathetic of this issue which i feel was at the garage.

15 May 2026

Punctual prompt good and honest communication helpful no forceful selling tactice

11 May 2026

Excellent Service as usual.

11 May 2026

First class service with knowledgeable staff who understand the meaning of customer care

08 May 2026

Great service received from David Winslade

06 May 2026

Very welcoming,polite and professional. Thank you.

05 May 2026

Availability of appointments, helpful staff, keeping informed about the progress

30 April 2026

Very good service as usual from David and Andy and all the guys in the workshop. We are always very pleased with the service we receive.

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24 April 2026

No problems. Appointment time was convenient. Service polite and friendly.

14 April 2026

Vehicle collected and dropped off promptly.. with wash and valet

09 April 2026

Great service and very pleasant staff. Couldn't have asked for better.

07 April 2026

No issues - recall deal with quickly

05 April 2026

Reception, communication, professionalism and courtesy are all excellent. BMW pricing not so great. High cost for materials and hourly rate.

05 April 2026

My car is fixed and I was looked after so well by Josh on the service desk.

04 April 2026

I was kept informed by David all the way through the works performed on my car !!

04 April 2026

Great service as always from David, Andy and the whole team. Completely transparent on what they said needed doing and what could be looked at on the next visit.

20 March 2026

David is great.

17 March 2026

The service provided by the sales team can't be faulted, the quality of the wash and vac however is not great. My car was covered in dirty streaks which I then had to clean off the next day.

16 March 2026

Very good service and communication

15 March 2026

Everything was really good but the car valet was not great. Marks on windows and not cleaned inside

14 March 2026

Loss of my personal details due to change of ownership. No paperwork on collection of my car and car went offside for the MOT as new owners not registered. I had no knowledge of any of this when booking my car and have used Harwoods for past 10 yrs.

14 March 2026

Identified and rectified fault

10 March 2026

Car was able to be booked in earlier than expected and staff always friendly and helpful.

08 March 2026

Phoned for a total price then upon later booking, it had increased by £20. Was asked if id like car washed and vacuumed, they said they wouldn't wash a car with ppf. And didn't vaccum it either. Service good so no issues there. Coffee while u wait.

08 March 2026

Excellent Staff - Excellent Service

08 March 2026

MOT was contracted out without being made fully aware. Yes, I'm aware this is completely legal but when going to a main dealer I expect full transparency. An extra 10 miles was put on my car to deliver my car to the contracted MOT station.

04 March 2026

Josh and Nathan are the best service advisors that I've ever encountered.

28 February 2026

I always find your staff exceptionally helpful and responsive. Costs are explained upfront and while I could probably find a cheaper service, it's always reassuring to know BMW experts and parts are used.

24 February 2026

Work done within diagnostic hour. Car now fine, staff pickup from station just in time to avoid leaving car overnight

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Harwoods Basingstoke BMW

Address

Edison Road, Houndmills, Basingstoke, RG21 6YH

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:00
Sun:Closed

Phone

01256 316858

Map

Areas served

Basingstoke as well as surrounding areas including Chineham, Kingsclere, Tadley and Baughurst

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