About Your Local BMW Retailer

If your BMW is over three years old, it requires an annual MOT inspection. Find out more.

OUR CUSTOMER REVIEWS

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service

64 ratings and 44 comments received in the last 90 days.

16 February 2026

Staff are very courteous, welcoming and really helpful all the time since I started bringing my car here.

13 February 2026

My MOT and service were conducted efficiently. My front brake pads were replaced. However, the next day I had a flat front tyre. I inspected it and found a loose tyre valve core. Coincidence? Or deliberate?

13 February 2026

Polite, efficent and a well organised company.

13 February 2026

Expected work carried out as directed. No problems.

12 February 2026

Overcharged for 2.5hrs labour over £350.

12 February 2026

Exceptional service once again

12 February 2026

Good service always helpful

12 February 2026

Great and efficient

10 February 2026

David and Josh were incredibly helpful, working in tandem to find a slot for my MOT repairs on the next day a very busy Saturday. Thank you both, and thanks also to the technician attending the repair, completely resolved the issue.

31 January 2026

Very professional and polite. Advised on potential issues and carried out work as required.

See all reviews

29 January 2026

Job done on time and car returned fully valeted

25 January 2026

The service took too long even with the additionsl diagnostic i requested

24 January 2026

After a puncture we used the tyre repair kit, but it's been slowly leaking since. I thought the kit was temporary. The service team just pumped it up instead of replacing the tyre, and Josh cleaned it himself and told me the car was

22 January 2026

I am very satisfied. The only negative is the high expense. Also, I was charged for the removal/change of my brake pads because the screws were "too tight" to remove and they had to get someone to come and remove the screws.

21 January 2026

Efficient and friendly

21 January 2026

Very good service

20 January 2026

Good service and advice

20 January 2026

Very helpful team went in due to a broken locking wheel nut key and was advised would be quicker to have all replaced at parts cost only. So popped in next day car was washed vacuumed a missed recall done and bill less than expected

18 January 2026

Very satisfied. Staff are very professional but friendly and approachable. David always remembers my name. I wouldn't go anywhere else to have my servicing done. Excellent all round.

18 January 2026

Friendly helpful knowledgeable staff

15 January 2026

I was fortunate only to have a destroyed tyre, but I have the confidence that BMW checked my wheel and suspension so I know my car is safe and in perfect working order

14 January 2026

Everything ran smoothly. Good communication. Care immaculately clean

13 January 2026

They are my preferred and trusted maintainer

13 January 2026

Very efficient. Customers are made welcome and David and staff go out of their way to ensure you get any problem resolved in a timely manner

07 January 2026

They were expecting me and acted politely and efficiently.

06 January 2026

Always quick, professional and great customer service.

31 December 2025

My car was in for a service & MOT. It needed some work and Harwoods got it all done in one day. They even offered me a courtesy vehicle to get home in and dropped my car back to me at the end of the day.

31 December 2025

Brilliant service from Josh, always very helpful.

25 December 2025

Very friendly and efficient service

16 December 2025

Polite, friendly and efficient staff .

12 December 2025

All round satisfaction.

12 December 2025

Staff were courteous, the work was carried out on my car in good time whilst I waited in the comfortable Customer lounge

08 December 2025

All good as usual, one star omitted as quite expensive.

08 December 2025

Quick and good service

03 December 2025

I visited Harwoods because of a problem with my car after being let down by another repairer. Harwoods really are another level when it comes to customer service. The whole team went above and beyond to help me and resolve the issues.

02 December 2025

I absolutely loved the experience but they put me down for a inside and outside clean of car and picked up my car and neither had been done. I called them and they were very kind and said I was welcome to come back anytime for a free clean.

30 November 2025

Quick to book, courtesy car readily available and job performed very quickly.

30 November 2025

Technician called regularly to let us know what was happening with our car and to reassure us the problem had been resolved. They even valeted it for us so it was delivered home spotlessly clean. Fantastic service

29 November 2025

I choose to travel 100 mile round trip to take my M cars here

28 November 2025

a quick and polite service

28 November 2025

Easy to book for a starter motor recall. Prompt service, car health check undertaken and car cleaned on return.

28 November 2025

Quick booking times and completely transparent

27 November 2025

See above. Great service but unacceptable price quote error

24 November 2025

Had a wiper failure during heavy rain. Was near to Harwoods so went for help and despite no booking was attended to immediately. Lent car to get home while wipers were fixed. Brought my fixed car to my home that evening. Outstanding service!

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Southeast Motors Basingstoke BMW

Address

Edison Road, Houndmills, Basingstoke, RG21 6YH

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:00
Sun:Closed

Phone

01256 312800

Map

Areas served

Basingstoke as well as surrounding areas including Chineham, Kingsclere, Tadley and Baughurst

View map